Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, contact us at info@biciscout.it . Returns must be sent to the following address:
Biciscout.it Srl
Via Bazzanese, 52
40033 Casalecchio di Reno.
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us at any time at info@biciscout.it .
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift vouchers.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 working days have passed since the return was approved, contact us at info@biciscout.it.